Privacy Policy

PRIVACY POLICY

Last updated: July 8, 2026

Introduction

At Flagship Cinemas, accessible from https://flagshipcinemas.com, one of our main priorities is the privacy of our guests and website visitors. This Privacy Policy explains what information Flagship Cinemas may collect, how we use it, and the choices you may have regarding that information.

This Privacy Policy applies to information collected through our website, online ticketing services, online account features, loyalty or rewards features, customer service communications, and other online services that link to this policy. This policy does not apply to information collected offline unless that information is later connected to our online systems or services.

If you have questions about this Privacy Policy or would like more information, please contact us through the contact information provided on our website.

Consent

By using our website or online services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our website and services. We may collect the following types of information:

• Contact information: such as your name, email address, phone number, mailing address, or other information you provide when contacting us.
• Account information: such as username, password, profile details, loyalty or rewards information, gift card information, user credit information, and related account preferences.
• Transaction information: such as movie selections, theater location, showtime, ticket purchases, concessions or other purchases, refunds, passes, loyalty activity, and order history.
• Payment-related information: payment card information is processed by our payment providers. We may receive limited payment details such as transaction IDs, card type, last four digits, authorization status, or refund status.
• Communications: such as the content of messages, emails, attachments, support requests, refund requests, or other information you choose to send us.
• Device and usage information: such as IP address, browser type, device type, operating system, referring pages, pages visited, date and time stamps, and website activity.
• Marketing preferences: such as email preferences, promotion participation, and communication opt-out choices.

We will make clear when information is required to complete a transaction, create an account, respond to a request, or provide a requested service.

How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and online services.
• Processing ticket purchases, reservations, refunds, user credits, gift cards, loyalty activity, and related transactions.
• Providing customer service and responding to questions, complaints, refund requests, or other inquiries.
• Managing online accounts, loyalty or rewards programs, and customer preferences.
• Improving, personalizing, and expanding our website, services, promotions, and guest experience.
• Understanding and analyzing how visitors use our website and online services.
• Communicating with you about purchases, account activity, updates, promotions, events, policy changes, or other information related to Flagship Cinemas.
• Sending marketing emails, where permitted by law and subject to your ability to unsubscribe.
• Detecting, preventing, and addressing fraud, misuse, security incidents, or technical issues.
• Complying with legal, accounting, tax, payment-processing, and regulatory obligations.

Log Files

Flagship Cinemas follows a standard procedure of using log files. These files log visitors when they visit websites. Information collected may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, and possibly the number of clicks. This information is used for analyzing trends, administering the site, tracking movement on the website, improving service performance, and gathering demographic information.

Cookies and Similar Technologies

Like many websites, Flagship Cinemas may use cookies, pixels, web beacons, tags, and similar technologies. These technologies may be used to remember preferences, support account features, understand website traffic, improve performance, measure marketing effectiveness, and personalize content or advertising.

You can choose to disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Analytics and Advertising Partners

We may work with third-party analytics, advertising, marketing, ticketing, payment, loyalty, customer service, and technology providers. These providers may use cookies, JavaScript, web beacons, pixels, or similar technologies to collect information about your browser, device, and website activity.

These technologies may be used to measure website usage, improve our services, prevent fraud, process transactions, deliver relevant promotions, and measure advertising performance. Third-party providers may automatically receive your IP address or similar technical information when these technologies are used.

Flagship Cinemas does not control cookies or tracking technologies used by third-party providers. We encourage you to review the privacy policies of those third parties for more information about their practices and opt-out options.

How We Share Information

We may share information in the following circumstances:

• Service providers: with companies that help us operate our website, process payments, manage ticketing, provide loyalty or gift card services, send emails, provide customer support, host systems, analyze website traffic, or prevent fraud.
• Business partners: with partners involved in promotions, ticketing, events, advertising, or other services offered through or with Flagship Cinemas.
• Legal and safety purposes: when necessary to comply with laws, regulations, subpoenas, court orders, legal processes, or to protect the rights, safety, and property of Flagship Cinemas, our guests, employees, or others.
• Business transfers: in connection with a merger, sale, financing, reorganization, acquisition, or transfer of all or part of our business.

We do not sell personal information for money. However, some advertising, analytics, or marketing activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws. Where required by law, you may have the right to opt out of those activities.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Choices

Depending on your location and applicable law, you may have choices regarding your personal information, including the ability to:

• Access certain personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Opt out of certain marketing emails by using the unsubscribe link in those emails.
• Disable or manage cookies through your browser settings.
• Opt out of certain sale, sharing, or targeted advertising activities where required by applicable law.

We may need to verify your identity before responding to certain requests. Some requests may be limited by legal, security, accounting, fraud-prevention, or operational requirements.

State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include the right to know what personal information is collected, access personal information, correct inaccurate information, delete personal information, obtain a portable copy of personal information, opt out of certain targeted advertising, opt out of certain sale or sharing of personal information, and limit the use of certain sensitive personal information.

The availability of these rights depends on your state of residence, the type of information involved, and whether the applicable law applies to Flagship Cinemas. To submit a privacy request, please contact us through the contact information provided on our website.

International Privacy Rights

If you are located outside the United States, including in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws. These may include the right to access, correct, erase, restrict, object to processing, or request transfer of your personal data, subject to applicable legal limits.

Flagship Cinemas is based in the United States, and information collected through our website or services may be processed and stored in the United States.

Children’s Information

Protecting children’s privacy is important to us. Flagship Cinemas does not knowingly collect personal information from children under the age of 13 through our website without appropriate parental consent. If you believe that a child under 13 has provided personal information to us, please contact us and we will take reasonable steps to remove that information from our records.

Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites or services that we do not own or control. We encourage you to review the privacy policies of those third parties before providing information to them.