In order to refund tickets purchased on our website, a refund request must be submitted by following the “Refund Tickets” link on the confirmation email, or by emailing flagship-cinemas@cinemaplus.com, at least 30 minutes before the printed showtime on the ticket/confirmation.

Refunds or exchanges can also be made at the theater's box office, but they must be presented at least 10 minutes before the showtime.

• To exchange tickets purchased online at the box office, the credit card used in the purchase must be presented.
• To refund tickets purchased online (minus the online fee) at the box office, the confirmation number and credit card used in the online purchase must be presented at the box office.
• Tickets purchased online using a Flagship gift card are not refundable unless presented to the box office before the showtime.

Movie tickets purchased through flagshipcinemas.com include non-refundable convenience fees. Before purchasing, we urge you to confirm the details of your purchase including the movie title, time, location, seat numbers (at reserved seating locations) and quantity of tickets for the movie you wish to see.

Once the showtime for the ticket has passed, tickets are not refundable. No exceptions can be made.

For R rated films please refer to our ratings policy.

No outside food or drink allowed.

We kindly request that any oversized bags (luggage, large backpacks, shopping bags etc) not be brought into our theaters. For extenuating circumstances, please speak with management.

As per the ADA guidelines we welcome all working service dogs. We do not allow emotional support animals or pets. For more information please visit https://www.ada.gov/topics/service-animals/